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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 22320 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 211894 Views
  • 2 replies
  • 2 kudos

Resolved! Spend cap

Hi I would like to remove my spend cap, how do I do this? Thanks. 

jamie14 by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! Paying Bills

I have been trying to pay my bills today and can't seem to get passed the card verification stage. Nothing loads after I enter my code. What should In do?

TheNed by • Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

My sim card isn't working at all. It registers as in don't have the not detected notification. But I can't make phone calls, text or use mobile data. I think I need a new one but can't order one without needing the verification code which I can't get...

Resolved! Internet

I Keep loosing signal and my data doesn't work. i have unlimited data so that isn't the problem i have turned my phone off and back on but still having trouble with it can anyone help with what to do? I changed to sim only a few months ago but kept t...

Nathan96 by • Level 1: Joiner
  • 332 Views
  • 3 replies
  • 0 kudos

Resolved! Sim Swap

I have not been able to swap my sim online or through text. Does anyone have an idea.I have inserted my PAC from my previous network as well as my sim serial number

Dolly by • Level 1: Joiner
  • 327 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel contract

Hello do I have a cooling off period to cancel a new contract 

Jasper2 by • Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

Resolved! Why can't I pay for my upgrade

Hi, I've tried to pay for an upgrade 20 times, but it keeps failing. I don't want to wait for 30 mins on the phone and the online chat is not available. I've tried for days now. Any help? Simon

Bergo by • Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! Sim only

You sent me a letter about my minimum term contract being and offering my new terms I have seen a sim onl card 24 months £15 free min free text20 go could I go onto this tarring and keep my same number

Ernieh by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Resolved! Watch sim

Hii have my Apple Watch which I never use so going to let my daughter use it who’s 12. Obviously I’ll keep paying my device and cellular plan but need to remove the cellular from the watch so she can use it with her iPhone? I pay for both my girls ph...

Sarah-jay by • Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card

I haven’t received my sim card

Potch by • Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos
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