Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payments

Is there any chance I can work round my contract and pay off please

Resolved! More data needed

I need more data. Doesn’t renew until the 20th and it’s not letting me add it. Can’t do anything until my bill date. Bloody confusing

Resolved! Sim

Yesterday I received my new iPhone. I put the sim that I received in the box in to the new phone and thought it would work. It’s been 24hours and I still can’t get network signal. So I have tried putting my old sim back in to my old phone and now tha...

Resolved! Leaving Contract

Hi All, I'd like to know what my options are to leave my contract. I have an 12 month o2 refresh plan, it's been only 3 days since I upgraded but I would like to cancel my contract. Is it possible to pay off my device (in order to keep it) and leave ...

Resolved! New Sim

I received my new iphone 13 pro max this morning and I was under the impression I was to use the new 5g sim that arrived with the phone. I've transferred all my data to the new phone however I cannot get any network signal at all and its been well ov...

Resolved! I need my invoice number on a recent upgrade

Hello please can you tell me how I can get my invoice number and IMEI number for my new phone

I cant call to another country

5

Resolved! Bundle charge

Hil have a 5 pounds bundle monthly. This month I was charged 10 pounds. Would you please tell me why. Thanks

Resolved! Phoning from UK to a UK mobile whilst in Spain

Hi All, I'm on an O2 pay monthly unlimited minutes contract.My partner is working in Spain for 1 week, and has a UK Tesco mobile. My question is, if I phone them, is this part of my unlimited minutes, or will it attract additional charges?We usually ...

Resolved! fraud

had a text from 447306665464 and I know my bill isn't due I've attached it

O2

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