Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff

Hi there my contract is now complete and I would like to go sim only. What's the best deal I can get please with similar or more data

I want to pay my bill but because I am paying late, my o2 doesn’t work

I am trying to log in so I can pay my bill but I have no access to the app due to failure of payment

Resolved! Pay monthly problem

I tried to get a monthly contract for airpod generation 3 and at the end it popped up with this: When you join O2, a credit scoring system is used to check your application. Your score must reach a certain level before we can process your order. This...

Resolved! Billing Broken?

Is it just me or is the billing system broke? I just get 'there was a problem' if I try to look at one of my accounts.Support is 'offline' too.

Resolved! Can’t pay via card online or app

I’m trying to pay online but there seems to be a technical issue

Resolved! Why are you trying to charge me for two subscriptions from my account?

Why are you trying to charge me for two subscriptions from my account if I asked to close the contract I don't want to use your services

Resolved! Data usage history

Hi, I just phoned O2 and they told me I used 4GB of data last month. My O2 app says I have 9.78GB left out of my 10GB allowance which renews in 5 days. I know I only ever use around 500MB each month. How can I find my data usage history please? I've ...

Resolved! Lost phone so can't reach O2

Hello, I lost my phone and need to communicate that to O2 but can't since I'm without my only mobile. I looked at O2's website far and wide and haven't seen any email address, so I'm practically unable to communicate with them.I also can't access the...

Resolved! Cancelling contract

I've just bought a contract phone online two days ago - just realised I can't find my passport so im unable to pick it up. The guy said he can't do anything before I cancel my current contract. My current phone is broken and I seriously don't know ho...

Resolved! Renewing Big Bundle

Hello, is there a way of renewing £10 data Big Bundle if it runs out before the renewal date. As far as I can see the only way to get more data is to buy a Bolt-on but can the Big Bundle be renewed early? Thanks

O2

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