Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21826 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 205530 Views
  • 2 replies
  • 2 kudos

Resolved! Wrong order

I made an order but thought it was an iPhone but it went through all wrong. Trying to cancel it so I can order correct device but can’t get hold of anyone . Any ideas

Stjohns11 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Resolved! Overdue payment

Good afternoon I have a query on my 02 app with my device plan stating that its over due I've checked my bank and it come out on the date it was supposed to. I have one payment left next month and my device plan is paid and I don't want to upgrade as...

Wooby1976 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! EMERGENCY CALLS ONLY

mY PHONE HAS SUDDENLY STOPPED MAKING OUTGOING CALLS. iT GIVES ME THE MESSAGE "EMERGENCY CALLS ONLY". wHY IS THIS?

DavidH2 by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

Hi just wanted to know if there is anyway to find out how many contracts are at my address?.

Dave48 by Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Resolved! Delivery date on pixel

I pre ordered the pixel and it says delivery to me will be on or before launching date. I've still no delivery update?

Resolved! Transferring number to O2

I am trying to transfer a number from ID Mobile to O2 on my Son's phone...I ordered a 12 month O2 contract sim and it arrived today so i put it my Son's phone and obviously its the new o2 number. When i ordered the sim i entered the PAC i'd got form ...

rjw273 by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

So I have been barred and got no way of contacting them.

Lisa8 by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Open Log in Issue

I received an email from O2 Open stating they couldn’t clearly read my payslip properly and to upload it again. When I now log in to O2 Open, the page says “Oops, sorry there was a problem”. I can see from the top of the page I’m logged in, but the w...