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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 22466 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 211965 Views
  • 2 replies
  • 2 kudos

Resolved! My bill

My bill is not right 

Resolved! New sim

Hi I have a new pay monthly sim being sent out to my address however due to work is this possible to send into store 4 me to collect

Newsim by • Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Resolved! Why is it so difficult to leave o2?

This is the most unfriendly service ever. Why can’t I just have a button to say leave us now? Or an option to say if you’re wanting to leave us do this? Everything is so obfuscated and I just can’t go get an option but I just want to leave! For the l...

Craigstar by • Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Resolved! New upgrade refresh

Can I get discount if I upgrade a phone, as I have two phones on contract or use my blue light card

Resolved! Stolen phone

Hi, Phone stolen last weekend, badly damaged but now safe and with friends, but 60 miles away. I have a handset ready to use, but no SIM card. How can I get a replacement?

paulcoop by • Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

Resolved! ordered wrong phone

I whent to order a phone and I have ordered the wrong one how do I cancel it and choose the phone I want

kye by • Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

Resolved! Change payment date

Hi I need to change my payment date and The websites sending me round in circles.

Rhianna by • Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos

Resolved! Over chargef

I'm on simm only contract and I got told I was paying £18 a month so why am I paying £23 a month?

Johnmot by • Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Resolved! End of contract

Hi! my device contract ends in January and I understand I will then just pay the sim only price. If I want to leave 02 at this point ,can I just cancel anytime? thank you!

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