Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Automated Credit Card Payment

I previously paid my O2 bills by automated credit card payment. However, O2 have stopped taking my payment automatically. I've tried to find where to set this up and there's reference to it on the MyO2 page but nothing seems to let you set it up. I u...

Resolved! Will iPhone 7 sim fit iPhone XR phone

Hey guys. Would anyone know if the sim from an iPhone 7 fit iPhone XR phone. thanks

Resolved! Refurbished phone battery life on arrival

Hi, I received my refurbished phone today. Disappointingly my battery life is already down to 88% on day one. My old phone (same phone) is at 84% but that’s 4 years old. Is this at an acceptable level on arrival ?

Resolved! EE PAC CODE problem

Hi i have a dilemma as detailed below. Requested PAC code from EE (wife's old number) which had a cutoff date for 22.08.21.Asked for a new O2 SIM for wife on same terms like mine on 21.08.21 online. I input the PAC code details on keeping the old num...

Resolved! Is there a link for O2 Live Chat

I need help with payment of my bill.

Resolved! O2 Pay monthly SIM- not showing option to use Wifi Calling on Oneplus5 or Nokia x20

Hi , I bought a new SIM only plan after checking that it was supported by the phone and O2.When trying to set up, the options do not appear, even though the official supported device list includes both phones

Resolved! I did a new contract with o2 and I pay 200£they still didn’t put my money back!!wath I have to go?

I did a new contract with o2and i pay 200£ for a deposit but they said will put them back and I still not received them

Resolved! Can't get through to O2, I keep getting cut off - getting desperate now

Hi, I've been trying to contact O2 all afternoon. I go round and round in a loop with options, the system doesn't recognise when I use the keypad (never had that before) and then I get cut off. When I finally got through to someone and explained my 8...

Resolved! Regarding using my insurance for my phone

Hiya can you help as I’m looking to get my phone fixed due to an accidental breakage which resulted in the screen being smashed and also the back of the phone it’s self is also cracked how do I get it fixed? As I can’t seem to find an option to repla...

Resolved! Spend cap

Hi, I would like to increase my spend cap

O2

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