Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data usage not updating on myO2?

My remaining data has been stuck at 19.7 GB (out of 20) for several days. I am pretty certain I have used considerably more data than this. How often should this update?

Resolved! tarrif

can someone just talk to me

Resolved! VAT Bill

I want my bill to show VAT

Resolved! customer complaint

Can someone talk to me please

Resolved! I can't pay for bill until the 26

Hey could u be able to put my back on because I got important phone calls to make and I can't pay for my bill until the 26 and I did set up a payment plan

Resolved! Upgrade

Might be a dumb question but do I put the old sim into the new phone?

Resolved! Airtime bill for [Personal details removed] is not right could you please contact me [PDR]

My airtime bill is incorrect for [Personal details removed]

Resolved! Just ordered a phone and it's out of stock

Hi all I've just ordered a new Phone and a new 24 contract, gone through the entire process of paying the upfront cost, setting up the contract etc. I've had an email 1 hour later saying the phone I have ordered is out of stock. What are my options?

Resolved! How do I cancel my contract with O2 now that I live abroad.

How do I cancel my contract with O2 now that I live abroad. I have tried calling the number but can never get through. They dont seem to have an email address I can write to. Does anyone have any advice please?

Resolved! iPhone 13 pro click and collect - ordered 5 weeks ago now

Good morning, I ordered the iPhone 13 pro almost 5 weeks ago now for click and collect to a store near me. When ordering it said delivery would take UP TO 4 weeks. I contacted o2 last week as I still haven’t received a dispatch email even though my o...

O2

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