Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Volt detail mismatch

I am not getting Volt benefits. I suspect this is because my Virgin Media Account is in the name of Sam an O2 is Samuel. Which is easier to change?

Resolved! Contract finished

My contract has just finished. At the moment I’m not planning on upgrading at the moment. I think if I move to a monthly sim only deal it will be cheaper but am I locked into another 24 month contract? I will be looking for a new phone in a few month...

Can't select gift extra

Hello.As part of my plan i have the option to choose a gift extra like 6 months amazon video. I received a text message on monday 7/12 to say i only have 7 days left to pick, i have been trying all weekend to select this gift but i get the message "S...

Resolved! No SIM card

I’ve ordered SIM card twice now and still not received nothing I want to know why I’m paying for a contract and you can’t even get me a SIM card

Resolved! Disney Plus

Have just upgraded with offer of free 3 months Disney Plus as extra, but when I go to add it, it says 1 month. Don’t want to spend another 1/2 hour holding for customer services. Has anyone else had this?

Resolved! Ipad pro

Hi I applied for a ipad pro it showing in stock on line but showing out of stock on their end I got people telling me different things I just want to know which is right also I haven't received a email saying my order had been processed or anything I...

Resolved! Data run out- 1st time ever. What caused this?

Causes for using up data . 5 days to go.Using AOL app on phone ? App added. Only wanted mail but got whole of AOLWrong setting ?What should the setting be when phone is mostly used at homeAny other settings etc to check.?The phone is shut down until ...