Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My bill

Guys I would like to know what's happened with my bill. 2 days ago on 10 September when I need to pay my bill was 141.09£. Today after 2 days is more than 200£ and I didn't use my phone. I am your customer for over 4 years and this is the first time ...

Resolved! Is it worth getting a international bolt on

Travelling to the USA in a couple of days and am taking my phone and Galaxypro book and was wondering is it actually worth paying for an additional bolt on like O2 Travel or O2 Travel & Higher Data Limit in non-O2 countries and in the end which would...

Resolved! Pre order got cancelled

I just pre ordered the new iphone 14 pro max and I new sim as I am a new O2 user and I paid my upfront amount 350 pound and got all the legal documents emailed to me but an hour later I got a email saying it is out of stock so would get the device or...

Visa gift card

This is totally unacceptable, placed an order on the 27 July with the offer of a 100 gift card, no email to claim gift card as promised as of today 10/09/22, on phoning o2 just to be told that this Ofer expired on 8 August, and was offered 2 months l...

Resolved! Extra charges

why I have been charged extra?

Resolved! How do I find out when my contract will expire?

How do I find out when my contract will expire?

Resolved! Data only sim

I am looking into buying a 30 day Data only sim to temporarily (5 days) use in a portable Mifi whilst caravaning in the Uk. My question is how do I cancel it after the 5 days of use so as not to be charged for another 30days.Every thing I can find sa...

£300 Giftcard

Hello, I upgraded on the 7th of August. Still haven't received my £300 gift card. Has anyone else had issues with this? TIA

Resolved! Transfer number fromee

I have received an O2 sim but would like to transfer my number from we before activating the O2 sim; what do I need to do to ensure that when I join O2 I can bring my number with me?

Resolved! Little or no signal where I've moved to!!

I've moved house recently and there is literally little or no signal in most rooms, calls get cut off. It's 4G. 5G would be worse and 3G is vanishing anyway as they are "repurposing it" in their words. I now feel like I have to find a stupid amount o...

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