Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number porting issues

Having issues with porting my number over it’s been 5 days now and I still can’t receive calls or texts! No customer service available keep getting cut off! How do I cancel I’m within my 14 day cooling off period so annoyed right now!

02 have created my My02 account with a completely inaccurate email address.

Hello All. I have a Pay Monthly sim and 02 have automatically created my My02 account with an email address I did NOT give them. My email address ends in mail.org, yet 02 for whatever stupid dumb reason has created my My02 account with an email addre...

I’ve paid my bill but your still blocking me from calling and using my phone without Wi-Fi, and it i

I paid my bill 3 days ago, you’re still blocking me from calling nd using the internet without Wi-Fi and it is taking forever to get through to anyone

Resolved! No signal since midday

I have had no signal since about 12 today. I have travelled from place to place and this has remained the same, so not a local issue. I am now connected via Wi-Fi. Please can you direct me to who I should contact please.

Resolved! Phone bill

I arranged to split this month's phone bill other the phone and I was told I would still have my services but I have been cut off even when paying the agreement amount.

Resolved! Does the O2 Travel Inclusive Zone come with every Volt eligible plan?

Hi, As above, if a plan is eligible for Volt benefits does it come with the O2 Travel Inclusive Zone (inc. Canada) or are only some plans eligible? Specifically, if I took out this plan here through MoneySupermarket which indicates double data with V...

terrible signal all over County Down

Why has O2 's signal gone from bad to worse? The coverage in County Down is woeful. You cant make a call from the car as the signal just keeps dropping. Are you able to exit a contract due to this terrible service

Resolved! Calling Customer Services re: Volt Benefits

Does anyone know why my o2 account and Virgin Media account are not automatically linking. I have been with o2 for about 3 weeks now. I would like to benefit from the double data on o2 and double speed on Virgin Broadband as that is one of the main r...

Resolved! Upgrade

My contract is up in August 2022. I have 170.16 to pay. If I upgrade today can the sum be spread over the next six months or do I have to clear the amount in full in order to upgrade?

Resolved! Call from abroad get directed to a stranger's number

When my mum calls me from her Czech landline she gets connected to a stranger. She uses my number saved in her phone 9 years ago same way as she did before. There are no changes on her side. I have no blocked numbers or redirections of calls set up. ...

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