Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Brand new contract no network

Hi all wondering if you can help I have taken out a new contract from o2 was previously on ee no keeping the number from ee atm. Was just gonna use the new number I go with o2 but the sim card doesn't seem to be activated how do go about getting it a...

Resolved! Payments

Can someone please help me, my bill date is 7th of the month and my current balance is £0.00. However I have received an email today and have had all my incoming, outgoing and texts suspended as I have spent more then I normally would apparently and ...

Resolved! Charged but incomplete order

Hi, I have recently tried to start a direct debit for galaxy buds Pro. I had entered my card details and got as far as the legal stuff. I ended up closing the page and thought that I was done with it. I checked my bank to see that they took the one-t...

Resolved! I'm paying for a bolt on for international calling, but can't use it

I reached my spend cap earlier this month but need to make calls abroad. So I purchased the bolt on for international calls, assuming this would enable to me to continue to make calls - but I still can't make the calls, and I can't increase or remove...

Resolved! Want to talk to someone

I have been trying to pay my phone bill for days now an can’t talk to anybody is there an issue with 02 customer service

Resolved! New sim

I am awaiting for my sim to arrive. Is there anyway I could change the bill date to start on 8/12/21? My other contract ends 8/12/21 with THREE.

Cannot access previous bills after upgrade

I have been with O2 for numerous years. I have a private contract, but use my phone for work as well and submit my bills for expenses when i have to make expensive long range calls. Usually i could go into my bills and there was a dropdown box to vie...

Resolved! My contract

How long do i have left on my contract to run ?

Resolved! Wifi calling

HiI’ve just moved over to O2 and want to set Wifi calling up - I’ve checked my phone supports it (it does - iPhone XR) and know how to turn it on on my phone, but it’s then coming up ‘to allow Wifi calling on this account contact O2’. Have followed e...

Resolved! O2 Not Transfering Number

I have my work phone number XX with Vodafone which I wanted to transfer over to by new O2 number YY. Once the O2 SIM card arrived, I put in a PAC request with Vodafone over two weeks ago. I used the online form to log my request, got a BluePrism emai...

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