Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18741 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188496 Views
  • 2 replies
  • 2 kudos

Resolved! Pay monthly

Hi I've tried to change my sim from pay as you go to monthly, the old sim is still active 24hrs later why

Ly843 by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Resolved! Sync 1 & 2 identical

Hey guys,was hoping you could help me. On my bill I have my airtime and then Sync 1 and Sync 2 for the exact same amount.I know it’s my Apple Watch, I just don’t understand why I would have 2 charges of the same? Going back on my bills have been payi...

Bright by Level 1: Joiner
  • 2217 Views
  • 6 replies
  • 0 kudos

Resolved! Not any update on my order

Order number: ms-319116550The worst network, I am with EE wanted a tablet so ordered one with monthly plan from O2. I received the confirmation emails and another email to say my tablet is on its way to me. 2 days later I received another email stati...

Hanieh by Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

Hello . I ser my bill now. Why I have to pay for airtime bill 77£ ??? 

Renata16 by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! 4G isn't working

My 4G isn't working, and when I try to make a call I get a notification saying 'not registered on network', can you please investigate thanks

4Gnotwork by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Resolved! Spend Cap yet still charged

Hello 02 I have a spend cap of £10 which I added before traveling. Yet I have still been charged a staggering £164. No response from customer service! Any advice on how to resolve this before I cancel my direct debit!

GB2 by Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Resolved! Data usage not updating on myO2?

My remaining data has been stuck at 19.7 GB (out of 20) for several days. I am pretty certain I have used considerably more data than this. How often should this update?

MikeJH82 by Level 1: Joiner
  • 1205 Views
  • 1 replies
  • 0 kudos

Resolved! tarrif

can someone just talk to me

Resolved! VAT Bill

I want my bill to show VAT

Adam23 by Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos