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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21906 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 210061 Views
  • 2 replies
  • 2 kudos

Resolved! Pay monthly upgrade

I, like many weary customers am waiting on my upgrade to be delivered. God knows when that will be as no one can answer. My question is, can I cancel the online upgrade and walk into a store to upgrade in there? And hopefully walk away with a phone t...

Resolved! upgrade on second phone

Hi I have 2 numbers on my account, one for me one for my daughter. I have just upgraded my daughters phone but want it on my number. I have done this before but managed to speak to someone - as i don't live near a store i have done this on line. Will...

JulesMH by • Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving 02

I’m thinking of leaving 02 as the price compared to a lot other providers is ridiculous. I can basically get a phone AND more data, just for what I’m paying for my monthly tariff. my question is: I’m paying monthly for my handset. As this is a separa...

JohnT5293 by • Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! Return Phone Please!!!!!!

I need to return the phone I purchased one week ago as it is not what I want. It is impossible to get any response from anyone in terms of policy and procedures. I went to an O2 store and they informed me that they do not accept returns, and to call ...

Byrnesie by • Level 1: Joiner
  • 218 Views
  • 2 replies
  • 0 kudos

Resolved! Disney plus

Hi I am.trying to do my disney plus but it's not allowing me to. Is there supposed to be a code or.something for me to put in?

Resolved! I have just upgraded and have been given a new number

Hi,I've just upgraded to a new O2 phone and you've given me a new number, I don't want a new number for obvious reasons. How do I ensure my current number is retained?ThanksTyrone

TyroneB by • Level 1: Joiner
  • 224 Views
  • 3 replies
  • 0 kudos

Resolved! Upfront Cost

Hi I’m just wondering when you upgrade do you normally pay an upfront cost

RBramhald by • Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! Photo id

I’m due to upgrade tomorrow I’m just wondering if I’ll need to show photo id on delivery

RBramhald by • Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

Resolved! Sim

Still not received my sim

Lynne6 by • Level 1: Joiner
  • 181 Views
  • 2 replies
  • 0 kudos
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