Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring number to o2 - old sim still works

So I am moving from EE to o2 and taking my old number with me. Sent o2 the PAC code from EE when I bought my new sim.Simple enough, but on my port date (10th December) nothing happened. Restarted my phone multiple times. Then this morning (11th Decem...

Resolved! Late Payment

Good Morning I’m supposed to pay my bill on the 10th December but my employers are not paying me till the 17th December… can this be arranged so I don’t lose my services please? cheers x

Resolved! Bill payment

I have paid my bill but not showing up as paid on My O2 page. Cannot get in touch to be able to speak to a human being. Any ideas?

No SIM card installed

Getting this issue with on my phone all of a sudden. It shows no SIM card installed or keeps searching for phone network. Wi-Fi works fine. Tried to reset network couple of times

Resolved! Black Friday offer

Hi I upgraded on Wednesday using the Black Friday offer. As part of that I can get £100 cashback but was not told how to claim it. Can anyone help at all? Kellie

Resolved! Unlocking my new phone on eBay to my o2 sim

I've had to get a replacement phone while my o2 phone gets fixed. The trouble is my new phone seems to not accept my o2 sim as its an ex phone. Its asking for a sim lock code I've entered my imei number but not accepted can anyone help as I need my p...

Resolved! Do bigger tariffs give you your higher data limit immediately?

Hi there, I need to get more data for one of my contracts (it's an O2 refresh/flexible one so I can change tariff once a month). If I was to upgrade to the 250GB tariff it says it would start on 02/01/22, but would I get the increased data limit imme...

Resolved! Where is my phone??

Phone ordered 29th November for next day delivery. 11 days later still no phone. Can’t get through to customer services. Customer services don’t answer messenger. You haven’t set up MyO2 so I can’t use the live chat. My existing phone was cut off as ...

Resolved! phone signal not working

hi had new number on the 9/12 worked for ten mins not worked for 36 hours

Resolved! Nhs email address not valid

Hianyone got any advicei had a new phone and had nhs discount from previous. I think I need to reverify for new phone. I go to o2 open and I now have new nhs email as I am now @nhs.Scot as we changed in Scotland (used to be @@nhs.net) now it says to ...

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