Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 17667 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 185930 Views
  • 2 replies
  • 2 kudos

Multiple contracts, how to cancel without paying

Hi I'm paying for two different contracts with different numbers and phones. I ordered a upgrade for the Samsung Galaxy S24 Ultra but instead I got the apple IPhone 15 Pro Max. I've returned the wrong order and got the right one but now I'm paying fo...

My 02

My 02 now says no services attached to this account. There should be 2 numbers!Cannot pay bill now. Why?

PTH by Level 1: Joiner
  • 64 Views
  • 2 replies
  • 0 kudos

upgrade

Hi , I recently lost my phone so decided to upgrade to a new one which I ordered yesterday.I just wanted to make sure that my number will stay the same and all my contacts,apps will be transferred over.

bernieone by Level 1: Joiner
  • 117 Views
  • 11 replies
  • 0 kudos

How to Lengthen Ringtime on any O2 Mobile

The following method will work on any O2 mobile and means you can control the time interval before a call goes to Voicemail. Enter the following into your keypad as though you were just making a call : **61*901*11*30# then simply press 'call'. please...

jonsie by Level 94: Supreme
  • 257981 Views
  • 89 replies
  • 25 kudos

RPI - 2024

Hey folks Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms. From April 2024, the monthly price of your mobile plan will be increasing. We will ...

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Dave-O2 by Community Manager
  • 2702 Views
  • 37 replies
  • 2 kudos

Resolved! Porting number

I just received my new phone and am unsure about how to port my number across to o2, I was told at first to bring my pac code to the store when I collect and they'd sort it but then told that the store cannot do it and to contact customer service, I'...

1tzTJ by Level 1: Joiner
  • 755 Views
  • 11 replies
  • 0 kudos

stolen phone. need to block my sim

hi there, my name is jemma williams. my 02 number is (REMOVED) ive had an unfortunate experience. im on holiday in mexico and sadly had my phone stolen last night. it has my sim card in which is a pay monthly. im so sad that i may loose all my contac...

jemma2875 by Level 1: Joiner
  • 67 Views
  • 2 replies
  • 0 kudos