Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

ordered new phone

Hi I've just ordered a phone and paid £30 upfront and my phone crashed and says I have nothing in the basket

O2 messed up my bills and CS just lie and lie and lie, and that is you get thru

O2. My bills are all paid up for 2024. You screwed up my billing during the change to new billing, payment management can see all paid up, but you sill from 27th feb say I owe for 2 numbers from feb. Not true. Get your billing sorted. You keep cuttin...

Closing my Account

I am out of contract and changing provider from o2, I have requested a PAC code, do I also need to cancel my account or is this done automatically as I am out of contract?

SMS - 30 Character Limit

Hi, I'm a little confused with the character limit on SMSs. I'm only able to send SMSs with only 30 characters, anything more and it just won't send, and gives a "Couldn't send message" error.I have tried with different phones and tried changing some...

Number not ported and agent says its an invalid number!!

Hi all, Really hoping someone can help with this as I am losing all hope. I ordered a vodafone pay monthly sim only contract from mobilephonesdirect on the 5th of April and called back and cancelled the order within the hour as I wanted to go on a pa...

Resolved! Iphone 12 pro weak signal

I got the new iphone 12 pro on 23/10/20 and all seems ok, but the signal seems to be much weaker. The phone either has just 1 bar of 4g or goes to 3g all the time and also most of the time when the phone is connected to wifi it shows it's connected t...

My o2

I am unable to log into or retrieve my o2 account

My phone is cut off

Hi my phone is cut off and I can not make full payment today so is there anyway I can extend payment plan or pay full balance when I get paid mid may?

Bill

I have just paid my bill and it has came.out of my bank but I my services have not been reinstated

Paying off a payment plan.

Hello!Having some difficulty. Recently I missed some payments and went into arrears. I have arranged a payment plan that the customer service representative said would be due on the 28th of this month. O2 attempted to take a payment on the 24th, but ...

O2

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