about my phone case

Liverpool15 · ‎21-05-2020

I have just upgrade with you and my phone come yesterday I ordered a case of you aswell you have took the money out my bank today and then sent me a text saying that my cases is out of stock i need a cases for my new phone ASAP so can you send me a different one out today please

Liverpool15 · ‎21-05-2020

is there anyone there

Cleoriff · ‎21-05-2020

Hi @Liverpool15

This isn't O2. You have posted on a community forum and we are all customers like yourself.

You need to contact O2 about the case. All numbers in this guide.

Guide: Coronavirus Community Help and Support

Try 0800 587 4005. This seems to get the best response.

Veritas Numquam Perit

MI5 · ‎21-05-2020

@Liverpool15

Accessories are sent out separately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎26-05-2020

Hey @Liverpool15 did you get this sorted out or are you still having trouble with this query?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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