Zone 3 Roaming

[LivLife]

Hi, I just bought a Zone 3 international roaming bolt-on, but none of my text to Bangladesh to UK is been delivered. Could you please assist? 

[MI5]

@LivLife 

The bolt on is for data.

Sending texts to UK costs 50p each.

If you have a zero spend cap these extra costs will be prevented.

Guide: Spend caps on O2 

Guide: How to find help & contact O2 

[LivLife]

Thanks for confirming that the bolt is not required to manage the text service. Could you please advise the refund process for the bolt-on that I have purchased? Thank you.

[MI5]

@LivLife 

You will need to contact O2 for that Guide: How to find help & contact O2