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Zero cap and being charged

Capping
Level 1: Joiner
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on ‎06-07-2020 10:41

on ‎06-07-2020 10:41

I’m on a zero cap for my phone however I have some how been charged on my account for MMS 3 times without being told I would be charged for this service or blocked from sending them Why
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MI5
Level 94: Supreme
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on ‎06-07-2020 10:44

on ‎06-07-2020 10:44

@Capping 

Some extra charges are exempt from the spend cap limits.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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bigdavie88
Level 9: Fired up
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on ‎06-07-2020 11:14

on ‎06-07-2020 11:14

Its not down to o2 to warn you its down to you to check before you use a service
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