Wrongly charged for phone call plan has unlimited ...

Zlee · ‎01-04-2020

I have been charged £4.17 for a phone call to a UK number however my plan has unlimited minutes. How do I go about refuting the charge? Thank you

MI5 · ‎01-04-2020

@Zlee

What were the first few numbers of the number you called?

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Cleoriff · ‎01-04-2020

@Zlee

Where were you calling from? If you want to dispute the call then contact cuatomer services

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jonsie · ‎01-04-2020

0845 and 0870 numbers are not part of your allowance

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Zlee · ‎01-04-2020

I was calling from London and the number was a mobile number - starts with 075.

I have emailed the complaint line.

Thanks for the advice and how quick everyone was to help!

Cleoriff · ‎01-04-2020

Hope you are sorted soon @Zlee

You should never have been charged.

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Wrongly charged for phone call plan has unlimited minutes

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