Wrong charging

[Zk1]

Hi,I have spoken few times about my bill.No one helped me to resolve my issue. So I diceded to cancel my direct debit.I can not afford to be charged all the time wrong amount of money just because somebody's mistake.I am still waiting to be credited my £102.64 .Then I will pay my bill £13.40 every month not more than that as I recieved  bill for now.

Regards,

Zorka

[gmarkj · Accepted solution]

This is NOT a good idea @Zk1 as o2 will simply put your account into default and send the bailiffs round.

Why do you think the bill is wrong? Are there additional charges you were not expecting?

This guide ( Guide: How do I get to the 'Download Bill' page? ) will show how to get to the details of the bill.

If the charges are relating to premium messages, and you have not signed up to those, then see this guide@

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

If there are other items (Google Play store, Apple Store, etc) then you would need to find out from those providers why you are being charged.

Contact the payment management team on 0800 902 0217, or using social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Regrettably cancelling your Direct Debit is going to show up as missed payments and that is going to have a detrimental effect on your credit record and may well limit your ability to get loans in the future.

Have you tried contacting the Payment Management Team direct, they can be contacted on 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Bambino]

@Zk1 You did exactly the wrong thing. If you have canceled your Direct Debit and O2 tries to take the money it will affect your credit score. O2 are ruthless when it comes to non-payment. If a mark is placed on your credit file, you won't get a contract from any mobile provider, or credit for anything for that matter.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[jonsie]

Not to mention the fact that you will get a bill for the total amount of the outstanding charges for the whole of the contract

I never understand why people think they can just cancel a direct debit and not pay what they owe

[Breanna]

@Zk1 were you able to get in touch with the payment management team about this?