Solved: Wish to cancel a pay monthly contract for old devi...

Kevin1966 · ‎14-08-2021

Hi, I gave an old phone to my dad when I upgraded to a newer device. The device contract has been paid off for several years but he died early Friday morning so I wish to cancel the pay monthly contract for that particular device, I have 2 devices (each with a different phone number) on my account, the one my dad was using and the one I'm currently using. I want to keep mine but get rid of his. Any help?

MI5 · ‎14-08-2021

@Kevin1966

Sorry for your loss.

As the contract is still in your name you can cancel by calling O2.

Guide: Coronavirus Community Help and Support

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-08-2021

@Kevin1966

Sorry for your loss.

As the contract is still in your name you can cancel by calling O2.

Guide: Coronavirus Community Help and Support

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Wish to cancel a pay monthly contract for old device due to the person using it dying

My o2

Paying off a payment plan.

Why have I been disconnected?

Bill has increased for no reason

Default