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Wife charged for me chasing my phone

KMellows-Marais
Level 1: Joiner
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My phone recently got sent off for repair. I had to chase it and it got sent to the wrong address. I had to use my wife's phone to chase this and she has been charged by her provider. How do I claim this charge back from O2?
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Cleoriff
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@KMellows-Marais 

Call O2 on any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@KMellows-Marais 

Why do you think O2 should refund you for a call you knowingly made?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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