WiFi calling

[Elizabeth6]

Hello. When I go to enable WiFi calling on my MyO2 account (Pay Monthly), it says "Your request to activate Wifi and 4G Calling didn’t go through. Try again." What am I doing wrong?

[MI5]

@Elizabeth6 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[pgn · Accepted solution]

@Elizabeth6  - All info here: https://www.o2.co.uk/connectivity/wifi-and-4g-calling 

Unless you are on the new billing system where it is enabled by default on the O2 side, https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424 , then as highlighted above, you need to call O2 in the first instance to get them to activate it on your account - 202 from your mobile or 0344 809 0202 or via Social Media at the link just below. Good luck!

[Elizabeth6]

Okay, thank you. I thought maybe I was doing something wrong. I was able to message O2 support and they have put in a request to enable it on my behalf.

[pgn]

You are welcome, @Elizabeth6 - hopefully they get you sorted soon. If you used one of the Social Media channels for your message to O2, you can ask for an update every so often. Good luck!

[MI5]

You're welcome @Elizabeth6