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Wi-Fi connection

Kerryw
Level 1: Joiner
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Hi my phone has stopped connecting to my home wifi.says failed to connect.everything else kindle kids phones etc are connecting so it's not the router & Wi-Fi works away from the house.more often than not in getting the e sign or h with arrows.I can't speak to customer services as they keep cutting me off.can anyone help please

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Anonymous
Not applicable

Hello

@Kerryw

Have you tried resetting the Wi-Fi Settings on your Phone? Also try rebooting the Router and see how that goes.

How to contact O2

All numbers are in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

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Bambino
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MI5
Level 94: Supreme
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@Kerryw 

Long press on the wifi connection to your router on your phone and select "forget".

Turn off phone, then turn off router.

Turn both back on then try to reconnect to your wifi connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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