Solved: Why have I got 2 mobile numbers on my bill

Grannyannie · ‎08-12-2021

New phone and contract but still being billed for old phone and contract ?

MI5 · ‎08-12-2021

You need to cancel the old contract Guide: Cancelling Your Contract

If you want to keep your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎08-12-2021

@Grannyannie

You need to cancel the old contract Guide: Cancelling Your Contract

If you want to keep your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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