cancel
Showing results for 
Search instead for 
Did you mean: 

Why have I been charged monthly extras

just-me
Level 1: Joiner
  • 13 Posts
  • 9 Topics
  • 0 Solutions
Registered:

Hi,

 

I have noticed on my account that I have been charged 'monthly extras' for

2 consecutive months, but I don't know why.

 

How can I find out why I have been charged extra?

 

Thanks in advance.

Message 1 of 3
572 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 85: Esteemed
  • 23411 Posts
  • 1034 Topics
  • 3739 Solutions
Registered:

@just-me The charges may be for extras that were included as a promotion for a limited amount of time and that time has now elapsed. You can check your bill here: How do I get to the 'Download Bill' page? (o2.co.uk)

Edit: Also see this guide: Guide: Adding and removing O2 Extras - O2 Community

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 3 of 3
561 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 93262 Posts
  • 610 Topics
  • 6985 Solutions
Registered:

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

 

Message 2 of 3
567 Views

Bambino
Level 85: Esteemed
  • 23411 Posts
  • 1034 Topics
  • 3739 Solutions
Registered:

@just-me The charges may be for extras that were included as a promotion for a limited amount of time and that time has now elapsed. You can check your bill here: How do I get to the 'Download Bill' page? (o2.co.uk)

Edit: Also see this guide: Guide: Adding and removing O2 Extras - O2 Community

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 3
562 Views