Solved: Where is my phone??

Ox1 · ‎21-02-2023

I ordered my phone last night. It said I can go to collect. I go to collect my phone, I'd received an email telling me I can't pick up my phone. Why was I lied to and where is my phone. I'm thinking about cancelling if this matter is not resolved swiftly

gmarkj · ‎21-02-2023

Unfortunately this is not customer services @Ox1 so we don't know where your phone is.

o2 don't have a live stock system, and while the offer next day delivery unless it is in the o2 warehouse it won't be available next day.

Your best bet is to contact the sales team on 0800 081 0255 or messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎21-02-2023

Unfortunately this is not customer services @Ox1 so we don't know where your phone is.

o2 don't have a live stock system, and while the offer next day delivery unless it is in the o2 warehouse it won't be available next day.

Your best bet is to contact the sales team on 0800 081 0255 or messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎21-02-2023

@Ox1

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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