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Where is my order?

David1972
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I ordered my device on Friday and still have no received an email confirmation that it’s being despatched or tracking info despite paying for next day before 12 delivery. I spoke to an adviser this morning who said I would receive the email and my order today before 12. It’s now after 12 and I have received neither. I took the day off work as I was informed it would definitely be arriving today. Anyone have the same issue?
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Cleoriff
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Hi @David1972 it's very likely out of stock. You will get an email when its dispatched

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Edited to add. This is a very common issue with O2 as they do not have a live stock ordering system..

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Cleoriff
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Hi @David1972 it's very likely out of stock. You will get an email when its dispatched

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Edited to add. This is a very common issue with O2 as they do not have a live stock ordering system..

*The Game Is On*

Girl in a jacket
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MI5
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Dispatch emails always go out the night before delivery, so if it wasn't received last night you are very unlikely to receive the phone today unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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David1972
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Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.
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David1972
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I don’t think I can use that link to track my order until I receive the dispatch email, is that correct?
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Cleoriff
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@David1972wrote:
Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.

Totally agree. It would be easy enough for them to check the status of your order, instead of fobbing you off Smiley Mad

*The Game Is On*

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MI5
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Correct. You will not have a tracking number until you receive the dispatch email.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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That's right. Only available to track once you get confirmation email it's been dispatched

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MI5
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@Cleoriffwrote:

@David1972wrote:
Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.

Totally agree. It would be easy enough for them to check the status of your order, instead of fobbing you off Smiley Mad


Surely not a case of telling the customer what they want to hear !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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David1972
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If it is in fact out of stock, what is the usual waiting time to receive it? Only ordered it as it said it’s in stock and I need a new phone ASAP! It was IPhone X I ordered.
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