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Where is my new Samsung s10 plus? DHL say it has been out for delivery since yesterday...

Bam_Bam
Level 1: Joiner
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...it is STILL not here.

 

I've now had to take a day off work to get this sorted, as I need the phone for my job.

 

I've since rung DHL and they say it was scanned onto the van yesterday but now THEY DON'T KNOW WHERE IT IS?!?!?! I'M PAYING ALMOST £1000 - for a MISSING phone!

 

02 - I hope you can understand my concern. 

Message 1 of 7
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gmarkj
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Hi @Bam_Bam .
This is an o2 customer community forum.
If you need assistance with an order you would be best to call them.
Please see guide below on the ways to do so.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 7
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Bam_Bam
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Already called them. And DHL. And UK Mail. I'm just searching the whole of 02 to see if I can find someone who knows how to find my phone.
Message 3 of 7
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gmarkj
Level 55: Good Authority
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I would say to keep on at o2 - you have a contract with them, and they with DHL/UK Mail.
If the deliverer has lost the parcel (which is what seems to have happened) then o2 need to re-send it and claim the lost one back.
What have customer services said about it?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 7
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Cleoriff
Level 94: Supreme
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@Bam_Bam 

Until you receive the phone it remains the responsibility of O2.

They should be chasing up the phone not you. Keep onto them as @gmarkj says.

Best of luck, I hope it turns up soon wink

*The Game Is On*

Girl in a jacket
Message 5 of 7
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jonsie
Level 94: Supreme
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The responsibility for the phone arriving to you is firmly with O2. Insist with persistent calls to them. Don't ring the couriers, you need answers from O2! 

Message 6 of 7
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EmilieT
Former Staff
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Hey @Bam_Bam, I wanted to check if you had received your phone in the end? If you need some more help please let us know, I'd gladly check if our gurus can help you further slight_smile

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Message 7 of 7
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