Solved: Where are my free headphones?

Owsky · ‎02-12-2020

Hi...

I purchased a new Sony Xperia 5II with free headphones during the black Friday and Cyber Monday deals. I got my phone which is great but no headphones?

MI5 · ‎02-12-2020

@Owsky

You need to claim them.

Claim free Sony headphones worth £250. Ends 2 December.

Sony WH-H910N Headphones Promotion – Promoter: Sony Europe B.V. UK residents only. Purchase a new Sony Xperia 5 Mark 2 direct from O2 between 12.10.20 and 02.12.20 on any O2 tariff (“Qualifying Purchase”) and claim one pair of Sony WH-H910N Headphones (“Gift”) by redemption. Redeem at www.xperiarewards.co.uk/headphoneoffer (“Website”) and upload proof of purchase and provide all other required information. Participants must redeem between 12.10.20 and 16.12.20. Max. 1 Gift per participant irrespective of number of Qualifying Purchases. Gift dispatched to an address in the UK from 28 days of purchase. See Website for full terms. £250 based on RRP of Gift on www.sony.co.uk and correct as of 27.08.20. Subject to availability, while stocks last. No cash or alternatives. Damaged or lost redemption vouchers will not be replaced. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Gift as a bundle. If you return the Qualifying Purchase without the Gift you will be charged the standard retail price for the Gift. Internet access is required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-12-2020

@Owsky

You need to claim them.

Claim free Sony headphones worth £250. Ends 2 December.

Sony WH-H910N Headphones Promotion – Promoter: Sony Europe B.V. UK residents only. Purchase a new Sony Xperia 5 Mark 2 direct from O2 between 12.10.20 and 02.12.20 on any O2 tariff (“Qualifying Purchase”) and claim one pair of Sony WH-H910N Headphones (“Gift”) by redemption. Redeem at www.xperiarewards.co.uk/headphoneoffer (“Website”) and upload proof of purchase and provide all other required information. Participants must redeem between 12.10.20 and 16.12.20. Max. 1 Gift per participant irrespective of number of Qualifying Purchases. Gift dispatched to an address in the UK from 28 days of purchase. See Website for full terms. £250 based on RRP of Gift on www.sony.co.uk and correct as of 27.08.20. Subject to availability, while stocks last. No cash or alternatives. Damaged or lost redemption vouchers will not be replaced. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Gift as a bundle. If you return the Qualifying Purchase without the Gift you will be charged the standard retail price for the Gift. Internet access is required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Owsky · ‎02-12-2020

@MI5

Thanks for that!

Appreciate the quick response!

MI5 · ‎02-12-2020

@Owsky

Note the claim window.

Participants must redeem between 12.10.20 and 16.12.20.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Massey11 · ‎05-12-2020

I brought Xperia 5ii with same deal, free headphones and it says in deal you have till 16/12/20 to claim. Yet I click on link and it says I am too late finished on the 2nd, feel slightly conned by that reward now

MI5 · ‎05-12-2020

It appears that Sony have now closed that promotion.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

David92 · ‎05-12-2020

I ordered my phone on the 1st and got my phone delivered today 5th, thinking the headphones would come as well which they don't. So how can I get the headphones?

MI5 · ‎05-12-2020

@David92

It appears, as above, that Sony have ended the promotion now, so you can't unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Where are my free headphones?

Upgraded to existing O2 number to sim only

End of contact

Account issues

Keep old Phone number

Need PUK code