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When will my order come through?

Rok123
Level 1: Joiner
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on ‎09-05-2024 20:24

on ‎09-05-2024 20:24

I have ordered a phone online, went through credit checks and finally after 7 days my application has been accepted. On the email it then says "login to your account to see what to do next." I have done this and nothing is showing up on my account. Does it usually take a while for an order to be processed?

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MI5
Level 94: Supreme
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on ‎09-05-2024 20:25

on ‎09-05-2024 20:25

@Rok123 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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