When will my old number port across to O2?

[agentK]

Hi, yesterday I ordered a new pay monthly contract and supplied my PAC code. I got the new sim today but I don’t know when my old number will port to the new sim. 

[jonsie · Accepted solution]

You should have received a text with that info

If you haven't you need to fill in the form again

or

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Guide: Migration & porting into O2  

[agentK]

Thanks @jonsie, I spoke to customer service who had to submit the port request again, all sorted now.

[jonsie]

Good news