When will my monthly discount be reduced from my bill?

[Anonymous]

I got a contract with £ 13 pound discount a month, because I switched from pay & go to Pay monthly.

I haven't received any discount yet and expected it to be reduced in the 3rd month. I got my 3rd bill, but no discount yet.

I also never got my reward on my allowance, that I had claimed after I switched to pay monthly.

Any advice is welcome. Thanks.

[Liquid · Accepted solution]

Your best bet would be to phone customer services and see where your discounts are at:)

Phone 202 from your phone or chat online at.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe...

Hope this helps:)

[MI5]

Did you transfer your PAYG phone number to your contract?

[Anonymous]

Hi MI5,

Yes I did. Thanks for your reply. I have had chat support after posting this question and the problem will be resolved from my next bill.

[Anonymous]

Hi Liquid,

Thanks for your advice 

[Liquid]

Thanks for letting us know:)

Glad it's all sorted now:)