When will I get my phone back from being repaired?

[Anonymous]

My device was taken in to be replaced for the fifth time, on the 21st of october. It does not appear on the repair diagnostics page. I have had no communication since 25th october when the despatch was cancelled.

[MI5 · Accepted solution]

O2 repairers don't have the best rep so for all we know it could be lost!
CS is your best chance of chasing it up but there are problems contacting them at present so patience and time is needed unfortunately.

[Anonymous]

Next time ask for a replacement as it's been more than 3 repairs im assuming for the same fault

[MI5]

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@Anonymous wrote:

Next time ask for a replacement as it's been more than 3 repairs im assuming for the same fault

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They will have to replace it if they've lost it anyway 

[Anonymous]

A nice shiny replacement either way