11-09-2017 20:41 - edited 11-09-2017 20:43
11-09-2017 20:41 - edited 11-09-2017 20:43
Hi
I'm hoping to get some answers from 02 about this query but the ringback hasnt happened as yet.
Last week I went on holiday , this involved ship , coach , train and walking. The venues were the North Sea , Lerwick Scotland, Orkney Scotland, Inverness Scotland and Faroes, denmark
I received a text while on ship to say I was in Italy and all calls would be charged from my account.
Interestingly Ive been charged with 3 calls (on the day in the Shetlands, Scotland ) and 2 from my home (Sussex) but listed as Italy. Im glad I refrained from maing many other calls whilst ''abroad''
I hope this will be sorted before the bill goes out.
Solved! Go to Solution.
on 13-09-2017 09:36
on 13-09-2017 09:36
on 11-09-2017 20:46
You probably were charged 'roaming' whilst on a ship @Jenny105 Their charges are astronomical...and pick up various unusual networks. You can check everything out in My O2 http://www.o2.co.uk/myo2
Veritas Numquam Perit
on 11-09-2017 21:36
on 11-09-2017 21:36
on 13-09-2017 09:01
on 13-09-2017 09:01
Hi thanks
Can you be charged for roaming when you are in the UK?
We travelled from Tilbury Esssex to Scotland (and islands) by ship. 02 sent me a text in the North Sea re being in Italy and it would be like being at home with calls coming out of my account. ok I didnt text at sea.
2 texts marked ITA were made from my home in Sussex, UK 6 hours after leaving the boat.
3 texts marked FRO were made from Scotland
My travels take me far and wide so Im careful with texts (I cant call as I'm part deaf). But i thought 02 could manage texts from Scotland and its islands and Sussex in England
on 13-09-2017 09:03
on 13-09-2017 09:03
on 13-09-2017 09:36
on 13-09-2017 09:36
on 16-09-2017 19:29
on 16-09-2017 19:29
on 16-09-2017 19:57
on 16-09-2017 19:57
I would check where you were a couple of days before as the ship may be two or three days behind were billing is concerned.
on 03-10-2017 19:39
on 03-10-2017 19:39
Hi
I think Ive worked this out now. The Captain was Italian and therefore the onboard callls were billed as in Italy.
My son , at home. was looking for my hubbys drill ! He called to find out where it was !
Anyway if we do a trip like that again I will check out the costs and forbid calls abouut home products .....
Thanks
on 03-10-2017 19:45
on 03-10-2017 19:45