What’s the catch

[Scotty1977]

Right so I’m eligible for a free upgrade even though I have 6 months left on my contract. My questions are is it really a free upgrade. They have offered to pay the remainder of my contract. Do I keep my old phone.

[Cleoriff · Accepted solution]

@Scotty1977 

Is this with a third party seller from a phone call?

If so, I would be wary of that sort of promise. You may end up with a contract which doesn't suit you at all.

If you are currently with O2, you can upgrade once you have paid off your device

Guide: How does O2 Refresh work? 

[Scotty1977]

No this is through o2 app

[MI5]

@Scotty1977 

If you bought your contract at Carphone warehouse (or similar), O2 will pay off what you owe to allow you to upgrade to a refresh contract.

No catch. It's a great offer but O2 also benefit from retaining a customer on a new contract.

[Scotty1977]

I can’t see them letting me keep my old phone to pass on or sell. Surly they will be losing money every time they do this.

[MI5]

@Scotty1977 

Yes, you keep your phone.

As I said, you are tied into a new contract with O2 so they get back the money that way.

[Scotty1977]

Just made a enquires about my so called free upgrade. It’s a con I have to pay £309 pound to upgrade to a new phone. Anyone who is not sure call o2 to get confirmation about it.

[Cleoriff]

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@Scotty1977 wrote:
Just made a enquires about my so called free upgrade. It’s a con I have to pay £309 pound to upgrade to a new phone. Anyone who is not sure call o2 to get confirmation about it.

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That doesn't surprise me at all @Scotty1977 

[MI5]

Who told you that?

[Scotty1977]

O2 sent me a text about my contract and what to do to upgrade.