cancel
Showing results for 
Search instead for 
Did you mean: 

What is happening with my order?

missdysfunction
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, 

I have just joined O2 and bought a new phone on Thursday (iPhone 13). The upfront costs were taken out of my account immediately and I received a notification to say that my order has been accepted and will be ready for in-store collection today. When I went into the store, my phone wasn't on their system. I've only just managed to log into MyO2 and it is now saying that my order is still under review? Does this mean that I am now not likely to get my new phone today? I ordered for collection because my current phone is broken and I really needed the new one ASAP! Frustrating. 

Message 1 of 2
267 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122361 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @missdysfunction 

You need to call the sales dept on 0800 081 0255

or via social media on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Best of luck and welcome to the forum

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
263 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 122361 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @missdysfunction 

You need to call the sales dept on 0800 081 0255

or via social media on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Best of luck and welcome to the forum

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
264 Views