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What do I need to do to activate my new sim

Jade89
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Help

I've started a new contract and wanted to keep my number. So the new phone is all set up but the sim still hasn't activated its been 2 days. How long does it usually take? 

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MI5
Level 94: Supreme
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@Jade89 

You can use your old sim or do a sim swap to activate the new one.

Start the process from your old sim card Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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madasaf1sh
Level 76: Forum Legend
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@Jade89 

The sim should be activated if not then you need to reach out to customer services.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Jade89 

You can use your old sim or do a sim swap to activate the new one.

Start the process from your old sim card Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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