What are the chances of an improved network near me? Broken promises....

[Anonymous]

I've been a customer of O2 for the best part of 6 years and the service I get hasn't changed since. I live in a fairly average sized town and the best data I receive is GPRS. 

My wife is on orange (or EE as it is now) and has had 3G reception for years now.

There is a lot of hype over 4G but to be honest i'd just like to be able to use my phone away from WIFI.

When I recently upgraded my contract I was told that the service was moving to 3G really soon (I told the customer services I was sick of the GPRS and this was the reason I was changing networks).

I feel like im just being strung along now and the service upgrade was misrepresented (this being the only reason I stayed with O2).

Can anyone (Preferably 02) tell me whether my mast will ever be upgraded and if not whether I have grounds to cancel my contract?

I'm at TS14 7LZ.  I'd also be interested to hear if anyone else is having the same back in the "stoneage coverage" after being promised improvement.

[adamtemp64]

I live in a 2g gprs only area but be end 2015 i expect as promised by o2 on there website to hav 2g 3g and 4g indoors.

Lots of work has been done in avance .

O2 bought the 4g lot that compells them to have 98% indoor by population by 2017 o2 committed to end 2015

[Anonymous]

Hi.

We are all customers here so it's unlikely an official response would follow.

Here us the complaint form.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...


I would have requested a PAC Code and moved to a network that offers a more stable connection.

[Anonymous]

The service, as far as making calls is concerned is fine, it's just the data.  I have unlimited data on my iphone package but it is unuseable outside my home as the data connection is so slow the phone always times out.  I'll have a look at the complaints procedure however and see how best to proceed.

[Anonymous]

Okay.

Are you an a legacy data style tariff to get unlimited ??

[adamtemp64]

I am now very confused you said you upgraded in your opening post.

Now you say you have unlimited data.

O2 stopped unlimited data over 3 years ago?

[perksie · Accepted solution]

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@Anonymous wrote:

The service, as far as making calls is concerned is fine, it's just the data.  I have unlimited data on my iphone package but it is unuseable outside my home as the data connection is so slow the phone always times out.  I'll have a look at the complaints procedure however and see how best to proceed.

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I'm surprised you haven't moved to another provider after 6 years.

You have a 2G service so you cannot cancel your contract.

You do not have 3G coverage from O2 in your area, and they are not under any obligation to provide it (although they may well be doing by 2015), so any complaint will fail:

The service as O2 quote it for your area:

Live results for TS147LZ

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  Our network is currently working fine

  If we're doing work on the phone masts near you we'll tell you about it here.

  Updated 16:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  Sorry, we do not have coverage here.
• 

  Normal coverage for Mobile Internet (4G)

  Seamless connectivity and mobile internet.

  Sorry, we do not have coverage here.