Weird bill this month!

[Anonymous]

So as chat doesn't seem to be active... I'll try here..

Our monthly bill is usually £11 odd (just tarriff) - minutes are always charged at £0.00 as we don't go over our tarriff. For some reason this month, we have £37 worth of charges for minutes

I've gone through the bill, nothing odd as it's all numbers and times we usually call but for some reason they're now chargeable instead of free...

We haven't changed tariff, our tariff is still active. What's going on???

Any help appreciated

[Anonymous]

Here are our tariff details, been in place for 10 months now...

Tariff

£11.12 per month

O2 Simplicity 500 12M 500MB 4G

[MI5]

What are the calls that you are being charged for?
You can also call 202 to go through your bill with you and it's more reliable than live chat.

[Anonymous]

Thanks for the reply

All calls are either 07 mobile numbers or 01 landline numbers. Checked our previous month bill and these are all numbers and similar time of day we have called in the past

Basically every call now has a charge by it, seems it's not applied our 500 minute allowance or something?

[MI5]

Yes, agreed, it does sound like that, so calling 202 would be your best bet for them to look at it for you.

[jonsie]

Ask customer service to put the bill into dispute and they will investigate. Something is very odd.  You haven't gone over type allowance, called 0845/0870 numbers or called Premium numbers? 

[Getafix]

Have you been charged for all calls from particular time?

if so, check how many under a minute calls you have as this are rounded to full minute.

[MI5]

None of the calls should be chargeable if under their 500 min allowance.

[jonsie]

---

@MI5 wrote:
None of the calls should be chargeable if under their 500 min allowance.

---

No, which is why I asked the question.  O2,  don't in all fairness, usually get billing wrong. 

[MI5]

That's true enough.