Waiting for call back about complain

[ggsw]

Cct-b509357

i have been trying to contact again about complaint, I spoke with customer service people and after 30min, have been disconnected,

and again how long do I need to wait for?

last time was told 48h (four days ago)

[MI5]

@ggsw 

https://www.o2.co.uk/how-to-complain

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

[Enlli]

Have you put an official complaint in? 

O2 are taking about 8 weeks to respond at the moment

[Bambino]

@ggsw Don't count on anyone calling you back. They rarely if ever do.

If you haven't yet lodged a formal complaint you need to keep trying to speak to customer service.

[Oxonian]

@ggsw 

Have you considered trying to contact O2 via social media ? The social media team have a good reputation and, whilst you might occasionally need to remind them, will be easier to get hold of than the telephone Customer Service team.

Full contact details are in :-

Guide: How to find help & contact O2