Vulnerable customer support

Net1973 · ‎22-04-2024

Hello due to my health situation currently, I am unable to call the O2 payments line. I have written and sent a letter by post a few weeks ago explaining my situation, but haven’t had this acknowledged. Is there anyone from O2 on this forum who could message me please?

Bambino · ‎22-04-2024

@Net1973 This is a customer community. I will tag our community manager but I don't know if he will be able to help. @Dave-O2 can you assist?

Also see this guide: https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

I DO NOT WORK FOR O2

Cleoriff · ‎22-04-2024

Deleted by me.

Veritas Numquam Perit

MI5 · ‎22-04-2024

@Net1973

See general communication help here https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Dave-O2 · ‎22-04-2024

Thanks for the tag @Bambino

@Net1973 Can you please drop me a PM with more details on your situation and I'll be back in touch as soon as I can.

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