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I have been an O2 customer for over 5 years and like you came from another network and also use EE as my business carrier. on the whole i have not been too disapointed.
If there is a problem with your local mast near to where you work then as stated in a previous reply you will have to wait for it to be sorted. Do you not connect to your office WiFi which would solve the issue whilst you are in your office and save your data allowence?
As far as 4G is concernced there are 2 frequency bands used by the operators 800(ish) Mhz and 1800(ish) mghz. the lower frequency will give better coverage but poorer speeds and the higher frequency will give better speeds but shorter coverage footprint. O2 predominately uses 800 Mhz spectrum which gives them better coverage but speeds can be noticably slower than other networka such as EE and Three which use a combination of both.
This may not provide an answer to your faulty mast issue but hopefully expalins why O2 appears to have slower 4G speeds tha others sometimes.
Personally I am a WiFi surfer and tend to use any avaialbe WiFi I can which doesn't then eat into my allowance
Think I'll have to pay up and give notice as it simply never works. Every day I'm here I get a message saying something is wrong with the mast.
There's only so far I can go with my work Wi-Fi. Bottom line is, I paid for 10gb a month and I've not had the possibility to use that since I took out the contract.
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