Utterly frustrated trying to get anyone to talk to

[Grizelwwod]

Can ANYONE tell me what s wrong with customer service on O2??? Chat just ignores you - 202 tells you they are busy and hang up - nowhere on all the pages of bumf has an answer to my problem

[madasaf1sh]

@grizelwood

What is the issue you are having, and we can try and help you?

[MI5]

@Grizelwwod 

If you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Grizelwwod]

I gave O2 a PAC code 2 days ago - a shop employee actioned it for me. 48 hours later - nothing. Online customer service is diabolical!

[Grizelwwod]

I think you missed my point....

[Grizelwwod]

I have done all of that. Did you read my actual post?

[MI5]

@Grizelwwod 

I didn't and I gave you other numbers to try, but anyway, if you didn't receive a text giving you a changeover date, you need to submit the form again from here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Also ports don't happen over the weekend, so if it was requested Friday, Tuesday is the earliest it will port.

[madasaf1sh]

@grizelwood

Most of us on here are customers, who are trying to help, we understand your frustrated.

As @mi5 has mentioned ports dont get actioned over a weekend, and ports from Friday usually happen Tuesday. 

It also reliant on your previous network agreeing to the port request. 

Let me tag @O2Georgina and @O2Lisa and see if they can help you further

edited to add further info.

[MI5]

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@Grizelwwod wrote:

I have done all of that. Did you read my actual post?

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Yes 

[jonsie]

You do your best....