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Level 1: Joiner
  • 1 Posts
  • 1 Topics
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I currently live in Dubai and I am unable to resolve this issue that has been going on since August. 
I am extremely disappointed and fustrated with this service. 
I have a pay monthly SIM card which I cancelled on the 16th . I then purchased a pay and go SIM card
I have called on multiple occasions when I was home in December  and I have repeatedly asked for my old number to be transferred onto my pay and go SIM card. Each time I’ve been told it will be done within 24hours and it has still not be done. I am receiving bills and debt collector letters for my pay monthly SIM card. Which I cancelled in August. I had tried on so many occasions to resolve this. Your international number does not work. When I log into o2 it keeps sending verification codes to my number which I can’t access as I live in Dubai. I currently have the pay and go sim in my phone and I want to keep my old number as it is linked to my WhatsApp accounts.I will not be home until July and this needs resolved. 
I cannot express how frustrating this process is and I simply do not understand how you cannot transfer one 02 number into another 02 SIM card. 

Anita Sharkey

Message 1 of 3

Level 94: Supreme
  • 142364 Posts
  • 629 Topics
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This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook ( , Twitter ( or Instagram (

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
Message 2 of 3

Level 76: Forum Legend
  • 9608 Posts
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You have just posted lots of phone numbers, and if due to your stupidity you get spammed or scammed you are 100% liable for posting the information on a public forum. 


No one will call you to discuss this YOU need to call o2 on +44 800 902 0217 or +44 344 809 0202 and they can help you. 


No one on this community will be able to help you..

You will also need to pay off any outstanding period on your Pay Monthly account before it can be moved.



This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
Message 3 of 3