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Upgrading Handset while on Family Plan

Gpep77
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HI,

 

Does anyone know if I will lose my family plan discount for upgrading my handset on O2 refresh. I am looking to change my phone but dont want to lose the discount I get as I tried to move a number from ID to O2 and got told it was an O2 number and would not add it to my family plan.

 

As I already have a number and just want to change the phone I dont want the same thing to happen.

 

Could you advise

 

THanks

 

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MI5
Level 94: Supreme
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@Gpep77 

If you upgrade you need to reapply for discount Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120766 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@Gpep77 

If you upgrade you need to reapply for discount Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Gpep77
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Thanks - Will they add it back on then if i was already on it as it will be same number?

 

 

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MI5
Level 94: Supreme
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Registered:

@Gpep77 

Yes, no problem at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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