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Upgrading From Business Tarriff to personal.

Anonymous
Not applicable

Hi all,

 

My business contract ended a while ago although i have carried on with the tariff.

 

I would now like to upgrade to a difference tariff, but its on the personal site.

 

Can i upgrade bertween the two and keep my number?

 

I am currently on a small biz 3GB, and would like to change to the 20GB sim only deal on the personal site however, i would need to keep my current number.

 

Thanks

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jonsie
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It is very simple as long as your business account is directly with O2 and not one of their business trusted partners such as Aerial.

Have a look at the reply here from an O2 employee :

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Switching-from-a-business-contract-to-a-p...

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Cleoriff
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Hi @Anonymous I don't think there will be any problem with this. You are after all taking out a new contract (or upgrading) after your current business contract has ended.http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business),CASE=56145

Just choose the device and tariff that you want from the online store ...and then you will need to fill in the keep your number form http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

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jonsie
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It is very simple as long as your business account is directly with O2 and not one of their business trusted partners such as Aerial.

Have a look at the reply here from an O2 employee :

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Switching-from-a-business-contract-to-a-p...

View solution in original post

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adamtemp64
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The change from business to personal is not too difficult Having done it last year.

 

You need to take out the consumer tariff then contact business customer services 8002 to arrange the swap to consumer but are you out of your minimum term.

 

I note that the new support pages make no mention of business to personal.

 

I will try and dig out the old links.

 

Advise her as well http://www.o2.co.uk/business/support/accounts/transfer-an-account

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Bambino
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@adamtemp64 To clarify, OP said their contract has ended but they carried on with the tariff, presumably on a one month rolling basis.

I DO NOT WORK FOR O2



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Anonymous
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Hi all and thanks,

 

I have just been on chat and the process is (as mentioned above) very easy!

 

Just ordered the new sim, once that has arrived, i get back in contact and they will transfer the number and close the business account.

 

I dont think i have renewed the contract as i bought my most recent phone and just swapped the sim.

 

On my contract dates page, it states tht the end date was Dec2015

 

slight_smile

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MI5
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Shouldn't be any problem with the transfer from what you have said.
Let us know if it all goes smoothly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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Good news, glad you got it sorted slight_smile

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adamtemp64
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All good as the other have said.

 

The reason for asking about contract end is that some of the trusted partner business accounts actully get extended and people find they are trapped.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

Ah ok, yes my contracts were with o2 direct.

 

I'll keep you updated.

 

Thanks again everyone!

 

 

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