cancel
Showing results for 
Search instead for 
Did you mean: 

Upgraded my contract

Anonymous
Not applicable

I upgraded my contract a couple of days ago, my new sim has come in the post today. I have put it in my phone, I cannot get any signal, make any calls and send/ recieve texts. What is going on? 

Message 1 of 9
1,239 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to activate it. Contact details under "Contact Us" at the bottom of the page.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 9
1,226 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to activate it. Contact details under "Contact Us" at the bottom of the page.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
1,227 Views

Anonymous
Not applicable

Okay thanks, I spoke to someone on that instant chat and they said that they would activate it for me. If people text/ ring that number, will is come up on my old SIM ?

Message 3 of 9
1,224 Views

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You old sim will still be active for a while. It will turn off at some point which means the change is going through. Once this happens keep rebooting your new phone until it connects. The transfer will then be complete.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 9
1,211 Views

Anonymous
Not applicable

Thanks, you've been super helpful slight_smile x

Message 5 of 9
1,207 Views

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
My pleasure wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 9
1,205 Views

Bambino
Level 84: Resplendent
  • 22945 Posts
  • 1023 Topics
  • 3662 Solutions
Registered:

The process can take up to 24 hours, and sometimes slightly longer, so be patient.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 9
1,198 Views

Anonymous
Not applicable

Okay, I'm really not a patient person but I'll try ;D

Message 8 of 9
1,192 Views

Bambino
Level 84: Resplendent
  • 22945 Posts
  • 1023 Topics
  • 3662 Solutions
Registered:

Switch your phone on and off every so often. You never know your luck. wink

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 9 of 9
1,189 Views