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Upgraded my contract

Anonymous
Not applicable

I upgraded my contract a couple of days ago, my new sim has come in the post today. I have put it in my phone, I cannot get any signal, make any calls and send/ recieve texts. What is going on? 

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MI5
Level 94: Supreme
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You need to activate it. Contact details under "Contact Us" at the bottom of the page.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:
You need to activate it. Contact details under "Contact Us" at the bottom of the page.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 9
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Anonymous
Not applicable

Okay thanks, I spoke to someone on that instant chat and they said that they would activate it for me. If people text/ ring that number, will is come up on my old SIM ?

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MI5
Level 94: Supreme
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You old sim will still be active for a while. It will turn off at some point which means the change is going through. Once this happens keep rebooting your new phone until it connects. The transfer will then be complete.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
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Anonymous
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Thanks, you've been super helpful slight_smile x

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MI5
Level 94: Supreme
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My pleasure wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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The process can take up to 24 hours, and sometimes slightly longer, so be patient.

I DO NOT WORK FOR O2



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Anonymous
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Okay, I'm really not a patient person but I'll try ;D

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Bambino
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Switch your phone on and off every so often. You never know your luck. wink

I DO NOT WORK FOR O2



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