on 10-06-2018 23:19
Solved! Go to Solution.
on 10-06-2018 23:21
on 10-06-2018 23:21
Hi @jotenno you need to speak to customer service & cancel the contract. Here’s a guide to cancelling
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
on 10-06-2018 23:21
on 10-06-2018 23:21
Hi @jotenno you need to speak to customer service & cancel the contract. Here’s a guide to cancelling
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
on 10-06-2018 23:31
on 10-06-2018 23:31
Instead of upgrading you took out a new contract which ran alongside her current contract. Whether that was the fault of the adviser or whether you did it online, you needed to cancel the contract. The confusion possibly arose by not keeping her originalnumber. Cancel now as per the link above. As for what you can do? Your best option is to speak to them and failing any satisfactory assistance, you may need to make a complaint.
https://www.o2.co.uk/how-to-complain
https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services
on 10-06-2018 23:34
on 10-06-2018 23:36
on 10-06-2018 23:36
Good luck, hope you get refunded but it may take a while. O2 don't do instant
on 10-06-2018 23:46
Hi @jotenno and to O2 Community Forum...! ...O2 users are the community concerned...!
We when you talk to them... as @Anonymous suggested or even make the complain... as @jonsie indicated...you never know... you may even have a surprised... Like some money refund... keep your fingers
And all the best to you...!
on 11-06-2018 06:57
on 11-06-2018 07:41
Good luck with it
on 13-06-2018 10:48
on 13-06-2018 10:57
on 13-06-2018 10:57